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Emergency Telephone Calls
In case of fire, sudden illness and serious injury, dial 119.
When you dial 119, you will be connected with the Disaster Emergency Information Center. You will be asked the following questions in Japanese, so please answer the questions calmly and accurately.
< To Report a Fire >
| (Q) |
Shobocho. Kaji desu ka, kyukyu desu ka? |
(This is the Fire Department. Are you reporting a fire, or do you need an ambulance?) |
| (A) |
Kaji desu. |
(I’m calling to report a fire.) |
| (Q) |
Nani-ku (shi), nani-machi, nan-chome, nan-ban, nan-go desu ka? |
(What is the address? Please give the city, town, block number and building and room number in this order.) |
| (A) |
Shinagawa-ku, AA-machi BB-chome CC-ban DD-go no EE-biru desu. |
(The address is the EE Building at BB-CC-DD AA-machi in Shinagawa.) |
| (Q) |
Nani ga moete imasu ka? |
(What is on fire?) |
| (A) |
Sangai jimusho ga moete imasu. |
(An office on the third floor.) |
| (Q) |
Hai, wakarimashita. |
(Okay, I understand.) |
< To Request an Ambulance >
| (Q) |
Shobocho. Kaji desu ka, kyukyu desu ka? |
(This is the Fire Department. Are you reporting a fire, or do you need an ambulance?) |
| (A) |
Kyukyu desu. |
(I’m calling for an ambulance.) |
| (Q) |
Do shimashitaka? |
(What is the problem?) |
| (A) |
Kotsu jiko desu. |
(There’s been a traffic accident.) (Give as much detail as possible, such as Hasamarete iru. [Someone is caught inside.]). |
| (Q) |
Nani-ku (shi), nani-machi, nan-chome, nan-ban, nan-go desu ka? |
(What is the address?) (Please give the city, town, block number and building and room number in this order.) |
| (A) |
Shinagawa-ku, AA-machi BB-chome CC-ban DD-go no EE-biru no mae desu. |
(We are in front of the EE Building at BB-CC-DD AA-machi in Shinagawa.) |
| (Q) |
Denwa bango wo oshiete kudasai. |
(May I have your phone number?) |
| (A) |
OOOO-XXXX desu. |
(It’s OOOO-XXXX.) |
| (Q) |
Hai, wakarimashita. |
(Okay, I understand.) |
If you are a victim of a crime, theft or traffic accident, and need the police immediately, dial 110.
Your call will be connected with the Communications Command Center of the Police Department, and answered with, “Hai, Hyakuto-ban Keishicho desu.” (This is 110, the Police Department Emergency Center.)
You will then be asked the following questions, so please answer the questions calmly and accurately.
- What happened, when and where?
- Is the offender (or other party) there, or has he/she left or fled?
- Is anyone injured?
- What is your name and address?
The procedures for making an emergency call differ by the type of telephone you are calling from.
< From a Public Telephone >
• Public Telephones with an Emergency Call Button (Green, Yellow or Blue Telephones)
Lift the receiver, press the emergency call button and then dial 110 or 119.
• Digital Public Telephones (Gray Telephones)
Lift the receiver and dial 110 or 119.
< From a Regular Home Telephone >
Dial 110 or 119 without an area code.
< From a Cellular Phone >
• Tell the emergency desk that you are calling from a cellular phone.
• Do not make the call while in transit.
• Since the police or fire department may call you back to confirm the call, do not turn off your phone for about 10 minutes after making the call.
Please make your inquiries in Japanese.
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Emergency Telephone Calls
